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Frequently Asked Questions

Why should I buy tickets from Totally Tickets?
Ticketmaster or Totally Tickets - What's the difference?
Is my credit card information safe when I order tickets online from totallytickets.com?
Why does Totally Tickets charge above the face value of the tickets?
Does Totally Tickets buy up large quantities of tickets prior to public sale?
How does Totally Tickets get tickets?
How will I get my tickets?
Why do tickets only come in certain quantities?
What if I don't see the tickets I want on your website?
How do I know where the seats are located?
Are the seats together?
What are TicketFast Tickets or E-Tickets?
How do I print TicketFast Tickets?
How long does it take to get my order?
Pre-order tickets for events not onsale or sold out?


Why should I buy tickets from Totally Tickets?
Totally Tickets gives you the opportunity to choose your seats. That means no waiting in line for seats they give you, you can you buy the seats you want. We also have tickets to sold out events that you can't find anywhere else. All of our orders are backed by a 150% money back guarantee and excellent customer service. If you can't find something on our website, give us a call and we'll do everything we can to find your tickets and deliver them right to your door.


Ticketmaster or Totally Tickets - What's the difference?
Ticketmaster sells tickets at face value and are generally the cheapest option. However, often Ticket Master sells out quickly and you can not pick and choose your seat locations. Most of the time, premium tickets are difficult if not impossible to secure from Ticketmaster. We solve this problem. Totally Tickets is never sold out, premium seats are always available, and you receive personalized customer service. We will take care of your ticket needs, we guarantee it!


Is my credit card information safe when I order tickets online from TotallyTickets.com?
Ordering from totallytickets.com is completely secure. When asked to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry.


Why does Totally Tickets charge above the face value on the tickets?
Totally Tickets often has to pay above face value to obtain premium seats to popular or sold out events. This is because of the high market demand. The difference is reflected in our ticket prices.


Does Totally Tickets buy up large quantities of tickets prior to public sale?
No, Totally Tickets is a privately owned company in business to provide premium tickets for sporting events, concerts, and theatre and is not affiliated with any primary ticketing agents or ticket box offices.


How does Totally Tickets get tickets?
Totally Tickets buys tickets through conventional public sales, season ticket holders and individuals with extra tickets as well as through an extensive network of ticket brokers who do the same. This allows us to feature a huge inventory of 32,000+ events.


How will I get my tickets?
Tickets are generally shipped via Federal Express; however some tickets to larger events must be picked up at a secure private Will Call location, closer to the event date. Some tickets are also delivered electronically, where you can print them from home at your convenience.


Why do tickets only come in certain quantities?
To best serve the majority of our customers, tickets are typically listed in even-numbered groupings to reduce the number of leftover single tickets in our inventory.


What if I don't see the tickets I want on your website?
If you do not find the tickets you want on our website, you may contact a Totally Tickets representative toll free at 800-459-2179 (8:30am to 5pm, Monday through Friday, CST) and we will do our best to meet your needs.


How do I know where the seats are located?
Tickets that are not listed by section and row are listed by category description and designated by color on the corresponding venue map. If you have a specific requests regarding the location of your seats (i.e. home team side, away team side), you may contact a Totally Tickets Representative toll free at 800-459-2179 (8 a.m. to 5 p.m., Monday through Friday, CST) and we will do our best to meet your needs.


Are the seats together?
All tickets are located together, unless otherwise noted in our notes field, the notes field will then specify the location. We understand sitting together is important when purchasing premium tickets, that is why all seats are once again located together unless noted in the notes field on our site.

What are TicketFast Tickets or E-Tickets?
TicketFast is a registered trademark of TicketMaster. These tickets allow the purchaser to print the tickets at home and attend the event. Many customers are concerned over the appearance of TicketFast Tickets. There is nothing to be afraid of, as all TicketFast tickets and e-tickets are covered under our TripleFanProtection guarantee on our website. We prefer to send TicketFast tickets via FedEx, just as we do with regular stock tickets. We can under special circumstances email TicketFast Tickets, you will have to call during regular business hours to arrange email delivery. Remember all tickets sold on TotallyTickets.com are GUARANTEED.

How do I print TicketFast Tickets?
You will only need Adobe Acrobat reader in order to open the TicketFast Ticket file. Then you will print from Acrobat as you would any program on your computer.


How long does it take to get my order?
How long is a complex question. We give priority to events during the current week. We guarantee that each fan will have their tickets before the show. We take this very seriously, as we do not leave fans hanging out to dry. We guarantee it because we have a proven track record of tens of thousands of satisfied customers. If your tickets are not in your hands 48 hours before your show, by all means give us a call on our toll free number, we will drop what we are doing to assist you. If you have given tickets as a gift and need tickets to wrap in order to surprise that special someone, we are happy to assist, give us a call we can help.


Pre-order tickets for events not onsale or in high demand?
Pre-ordering tickets is when we make tickets available to our customers for sold out events so they can be guaranteed seating at the event. Customers can purchase tickets for a sold out event from Totally Tickets and we guarantee that we will deliver tickets that are equivalent or better than what is purchased. We are able to do this because we have been in business for 15 years and have a very extensive network of contacts. 99% of orders on TotallyTickets.com are NOT pre-orders. We generally list pre-orders for very large events like the Super Bowl or for smaller events when tickets have NOT yet gone onsale to the general public. For some events the market value may rise much higher than the price purchased by our customers. The market value does not matter and all confirmed orders are guaranteed at the purchased price. We will never go back to our customers and request that they have to pay more on a guaranteed order nor will we ever give our clients seats less than equivalent to what was guaranteed. For several years our regular clients had to call in to get pre-order pricing on events so we are now making it more convenient for them by putting pre-order pricing on our site. Online orders are confirmed by our customer service and fraud departments within 24 business hours and once confirmed they are guaranteed.